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Contact

How Can We Help?


Whether you need advice on choosing the right patio set, have questions about your order, or want help planning your outdoor space.

Most messages answered within 1 business day
Ways To Connect

Choose Your Preferred Channel


Email

support@backyardprotcol.com
Replies within 24 hours

Phone

505-362-2471
Mon–Fri 9am–5pm MST

Live Chat

Available weekdays during business hours

Usually under 5 minutes
Quick Answers

Frequently Asked Questions


How long does shipping take for patio furniture?

Most items ship within 3 to 7 business days, depending on the size and availability of your order. Larger pieces like pergolas and full patio sets may require freight delivery, which can take 7 to 14 business days. You will receive a tracking number by email once your order ships.

Do you offer free shipping?

Yes, we offer free shipping on all orders of $100 or more within the contiguous United States. Orders under $100 will have shipping calculated at checkout based on weight and destination. We always aim to get your outdoor essentials to you as quickly as possible.

What is your return policy for outdoor furniture?

We accept returns within 30 days of delivery for items in their original, unused condition and packaging. Simply contact our support team with your order number to start the return process. Once we receive and inspect the item, your refund will be processed within 5 to 7 business days.

Can I exchange a product for a different size or style?

Absolutely. If you need a different size, color, or style, reach out to us within 30 days of delivery and we will arrange an exchange. We will provide a prepaid return label for the original item, and your replacement will ship as soon as we confirm availability.

What materials are your fire pits made from?

Our fire pits are crafted from durable materials including powder-coated steel, cast iron, and weather-resistant stone composites. Each product listing includes detailed material specifications so you can choose the right fit for your climate and style. All fire pits are designed to withstand outdoor conditions season after season.

Do your pergolas require professional assembly?

Most of our pergolas are designed for straightforward at-home assembly with included hardware and step-by-step instructions. Two people can typically complete setup in a few hours with basic tools. If you have specific questions about a model before purchasing, our team is happy to walk you through the process.

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Business Hours


Monday – Friday 9:00 AM – 5:00 PM MST
Saturday – Sunday Closed
Our Promise

Our Commitment To You


Fast Response

Every message receives a thoughtful reply within one business day, often much sooner.

Secure Shopping

Your personal and payment information is protected with industry-standard encryption at every step.

Quality Guaranteed

Every product is built to last outdoors, and we stand behind the quality of everything we sell.

Free Shipping

Free shipping on most orders within the Continental U.S.